Cashier & Billing Procedure

Purpose

To ensure all guest charges are posted accurately and all payments are collected, recorded and safeguarded.

Scope

Covers folio posting, advance deposits, payments by cash, card and online transfer, refunds and cashier shift handover.

Responsibility

Front Desk Cashier handles transactions; Duty Manager approves adjustments; Accounts verifies cash deposits.

Detailed procedure

1. Open the cashier shift in the system, count the opening float and sign the cash sheet.
2. Post charges to the correct folio immediately with supporting vouchers.
3. Collect payments, issue a receipt and verify the amount and mode of payment.
4. For adjustments and refunds, obtain a written reason and manager signature before posting.
5. Check foreign currency and card transactions against the hotel policy.
6. At the end of the shift, count cash, reconcile with the system report and prepare the handover envelope.
7. Hand over to the incoming cashier or Accounts with joint signature and report any variance at once.

Standards and guidelines

• Cash is never left unattended.
• Every transaction has a supporting document.
• Variances are investigated on the same day.
• Cashier access is restricted to individual login credentials.

Required records and documentation

• Cashier shift report
• Cash handover sheet
• Adjustment and refund vouchers
• Advance deposit register

Related images

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