Complimentary & Discount Control

Purpose

To ensure every discount and complimentary service is authorised and recorded.

Scope

Covers room, food and beverage and service discounts and complimentary items.

Responsibility

Department Heads request; General Manager approves above limits; Accounts audits.

Detailed procedure

1. Check the authority matrix to confirm who may approve the request.
2. Complete the approval form with guest, reason and value.
3. Obtain the signature before the discount is applied.
4. Post the discount with the reference number and attach the form to the bill.
5. Report all complimentary items in the daily report.
6. Audit the forms against the system each month.

Standards and guidelines

• No discount is applied without written approval.
• The reason for every complimentary item is recorded.
• Exceptions are reported to the General Manager.

Required records and documentation

• Approval form
• Authority matrix
• Monthly audit report

Related images

Document control