Linen & Laundry

Purpose

To provide clean, undamaged linen and uniforms at the right quantity and quality.

Scope

Covers guest linen, towels, uniforms and the laundry processes, whether in-house or outsourced.

Responsibility

Laundry Supervisor controls the process; Housekeeping Supervisor tracks par levels.

Detailed procedure

1. Collect soiled linen in labelled bags and count it at hand-over.
2. Sort by colour, fabric and soil level, and separate stained or damaged items.
3. Wash, dry and iron as per the wash formula for each item type.
4. Inspect finished linen, rewash stained items and discard damaged pieces with approval.
5. Store clean linen on shelves, off the floor, with first-in first-out rotation.
6. Issue linen against par sheets and count weekly stock with the Executive Housekeeper.

Standards and guidelines

• Linen is stored away from chemicals and moisture.
• Par levels are maintained at a minimum of three sets.
• Discards are recorded and approved.

Required records and documentation

• Linen count register
• Discard record
• Weekly stock sheet

Related images

Document control