Lost & Found

Purpose

To handle lost property honestly, record it correctly and return it to the rightful owner.

Scope

Applies to all items found in rooms and public areas, and enquiries from guests and visitors.

Responsibility

Housekeeping staff report finds; Lost & Found Controller stores and records; Security witnesses valuables.

Detailed procedure

1. Hand over any item found to the supervisor immediately and note the place, time and finder.
2. Record the item with a description and a unique reference number.
3. Store it in the locked Lost & Found cupboard; valuables go to the safe with a witness.
4. Check enquiries against the register and ask the guest to describe the item before showing it.
5. Verify identity, obtain a signature on return, and record the date.
6. Dispose of unclaimed items after the retention period as per policy.

Standards and guidelines

• Items are logged within one hour of discovery.
• No item is released without identity verification.
• The register is reviewed monthly by the Executive Housekeeper.

Required records and documentation

• Lost & Found register
• Return receipt
• Disposal approval

Related images

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