Purpose
To keep the administration office organised and supportive of all departments.
Scope
Covers correspondence, stationery, courier, telephone and filing.
Responsibility
Admin Executive performs; Admin Manager supervises.
Detailed procedure
- Open, record and route incoming mail and courier daily.
- Issue stationery against department requisitions.
- Maintain files in a clear indexing system.
- Handle outgoing letters using approved templates.
- Check office equipment and arrange repairs.
- Submit a weekly summary to the Admin Manager.
Standards and guidelines
- Documents are filed within 24 hours.
- Confidential papers are locked away.
- Stationery stock is checked monthly.
Required records and documentation
- Inward/outward register
- Stationery issue register
- File index
Related images
Document control
| Reference | AD-SOP-001 | Version | 1.0 |
|---|---|---|---|
| Department | Admin & Office | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
Related SOPs
Admin & Office · AD-SOP-002
Attendance & Payroll Inputs
Record attendance and prepare accurate inputs for payroll.
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Admin & Office · AD-SOP-003
Licences & Statutory Compliance
Track licences, renewals and statutory filings.
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Admin & Office · AD-SOP-004
Document & Record Control
Control versions and retention of SOPs, forms and records.
Read SOP guideThis SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.