Purpose
To confirm that the property is fully ready to welcome its first guests.
Scope
Covers staffing, supplies, systems, licences and safety.
Responsibility
General Manager owns the plan; HODs complete their sections; the Project Lead tracks progress.
Detailed procedure
- Prepare a master pre-opening plan with dates and owners.
- Confirm the licences, permits and insurances.
- Recruit and train staff and complete the SOP briefings.
- Install and test the property management, billing and safety systems.
- Receive and check the supplies, linen, equipment and stationery.
- Conduct soft-opening trials and fix the issues found.
- Hold the final readiness meeting and obtain sign-off.
Standards and guidelines
- No area opens without sign-off.
- Safety systems are tested before guests arrive.
- The checklist is reviewed weekly until opening.
Required records and documentation
- Pre-opening tracker
- Licence file
- Readiness sign-off
Related images
Document control
| Reference | PO-SOP-001 | Version | 1.0 |
|---|---|---|---|
| Department | Pre-Opening | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
Related SOPs
This SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.