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Quality & Compliance · QC-SOP-001

Quality Audit

Inspect standards, record findings, assign actions and verify closure.

ReferenceQC-SOP-001
DepartmentQuality & Compliance
Version1.0
Review cycleAnnually
Quality Audit illustration

Purpose

To check that standards are followed and to improve them through regular audits.

Scope

Applies to all departments and service areas.

Responsibility

Quality Manager audits; HODs correct; General Manager reviews.

Detailed procedure

  1. Prepare the annual audit schedule and checklists for each department.
  2. Carry out the audit and record observations with evidence.
  3. Share the findings with the HOD and agree actions.
  4. Assign owners and deadlines for each action.
  5. Re-check completed actions to verify closure.
  6. Report the scores and trends to the General Manager.

Standards and guidelines

  • Audits are conducted at least quarterly.
  • Findings are factual and evidence-based.
  • Repeat issues are escalated.

Required records and documentation

  • Audit checklist
  • Audit report
  • Corrective action log

Related images

Quality Audit key visual
Quality Audit: service focus
Quality Audit supporting visual
Supporting reference for quality audit

Document control

ReferenceQC-SOP-001Version1.0
DepartmentQuality & ComplianceReview cycleAnnually
Effective date Next review 
Prepared by Approved by 

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SOP Library

This SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.