Room Cleaning & Inspection

Purpose

To present every guest room clean, safe and fully equipped to the hotel’s standard.

Scope

Applies to departure, stay-over and vacant rooms cleaned by room attendants and inspected by supervisors.

Responsibility

Room Attendants clean; Floor Supervisors inspect; Executive Housekeeper reviews quality scores.

Detailed procedure

1. Knock, announce “Housekeeping” and wait before entering; follow the Do Not Disturb policy.
2. Open curtains, ventilate the room and strip the bed, placing used linen in the trolley bag.
3. Remove rubbish, clear and wash glassware, and dust all surfaces from top to bottom.
4. Clean and disinfect the bathroom, including fittings, mirror and floor, then replace amenities.
5. Make the bed with fresh linen to standard, vacuum the floor and check lights and appliances.
6. Restock minibar, stationery and amenities as per the par list.
7. Supervisor inspects with the checklist, corrects defects and releases the room in the system.

Standards and guidelines

• Rooms are ready within the standard time per room.
• Bathroom fittings are free from marks and odour.
• Defects are reported to Engineering the same day.

Required records and documentation

• Room attendant daily sheet
• Room inspection checklist
• Maintenance request slip

Related images

Document control