Weekly Performance Review

Purpose

To review weekly performance against goals and agree corrective actions.

Scope

Covers revenue, occupancy, guest scores, costs and staffing for all departments.

Responsibility

General Manager chairs; HODs present; Secretary records actions.

Detailed procedure

1. Collect the weekly figures from every department before the meeting.
2. Compare results with budget, last week and last year.
3. Discuss the guest feedback and the service issues raised.
4. Agree actions with owners and dates.
5. Circulate the minutes within 24 hours.
6. Review the open actions at the next meeting.

Standards and guidelines

• Meetings start on time and end within the planned duration.
• Figures are verified before presentation.
• Each action has a single owner.

Required records and documentation

• Weekly performance pack
• Meeting minutes
• Action tracker

Related images

Document control