Purpose
To set clear annual goals and track progress against them.
Scope
Covers revenue, cost, guest satisfaction, people and project goals.
Responsibility
General Manager leads; HODs set departmental goals; owners review quarterly.
Detailed procedure
- Review last year’s results and market conditions.
- Set the yearly targets for revenue, cost and quality.
- Break the goals into departmental objectives with owners.
- Approve the plan and share it with the team.
- Review progress every quarter and adjust the plan.
- Record learnings for the next plan.
Standards and guidelines
- Goals are specific and measurable.
- Quarterly reviews are never skipped.
- Changes need General Manager approval.
Required records and documentation
- Annual plan
- Quarterly review report
- Goal tracker
Related images
Document control
| Reference | MG-SOP-006 | Version | 1.0 |
|---|---|---|---|
| Department | Management & HOD | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
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Read SOP guideThis SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.