Daily General Manager Report

Purpose

To give the General Manager a clear picture of the previous day’s performance and the day ahead.

Scope

Covers occupancy, revenue, guest feedback, staffing and risks.

Responsibility

Front Office Manager compiles; HODs provide inputs; General Manager reviews.

Detailed procedure

1. Collect the night audit reports and the department inputs by 8:00 a.m.
2. Summarise occupancy, average rate and revenue against the budget.
3. List guest complaints, compliments and open actions.
4. Add staffing levels, absences and training.
5. Highlight maintenance, safety and compliance risks.
6. Circulate the report and update it with the decisions taken.

Standards and guidelines

• The report is issued before the morning meeting.
• Figures come from verified sources.
• Risks are listed with owners.

Required records and documentation

• Daily report
• Night audit summary
• Action list

Related images

Document control