Banquet & Event Operations

Purpose

To deliver events exactly as agreed with the client and on schedule.

Scope

Covers meetings, weddings, conferences and social events held at the property.

Responsibility

Banquet Manager coordinates; Sales confirms the client’s requirements; Kitchen, Stewarding and Engineering support.

Detailed procedure

1. Receive the signed event order and hold a briefing with all departments.
2. Prepare the room layout, audio-visual items, table settings and signage.
3. Inspect the setup with the client’s representative before the event.
4. Run the service to the event timeline and manage food and beverage service.
5. Monitor the event, solve problems quickly and keep the client informed.
6. After the event, check for damage, prepare the final bill and collect feedback.

Standards and guidelines

• Setup is completed 30 minutes before the event.
• The event order is the single source of instructions.
• Client feedback is recorded for every event.

Required records and documentation

• Banquet event order
• Setup checklist
• Final bill and feedback form

Related images

Document control