Purpose
To schedule staff to meet demand while following labour rules and controlling cost.
Scope
Applies to all departments’ shift planning.
Responsibility
HODs prepare rosters; HR checks compliance; General Manager approves.
Detailed procedure
- Prepare the forecast of occupancy and events for the roster period.
- Draft the roster with the right skills at each shift.
- Check weekly offs, overtime and leave against policy.
- Obtain HR and General Manager approval and publish it a week ahead.
- Record changes and swaps with approval.
- Compare actual hours with the roster each month.
Standards and guidelines
- Rosters are published at least seven days ahead.
- Weekly offs are given as per policy.
- Overtime needs prior approval.
Required records and documentation
- Duty roster
- Leave register
- Overtime approval
Related images
Document control
| Reference | MG-SOP-005 | Version | 1.0 |
|---|---|---|---|
| Department | Management & HOD | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
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Read SOP guideThis SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.