Purpose
To build the skills of the team and maintain consistent service standards.
Scope
Applies to all departments and employees.
Responsibility
Training Manager plans; HODs deliver and assess; employees attend.
Detailed procedure
- Identify training needs from performance reviews and guest feedback.
- Prepare an annual and monthly training calendar.
- Deliver the training with clear objectives and practical examples.
- Assess understanding by a test or on-the-job demonstration.
- Record attendance and results in the training matrix.
- Re-train employees who do not meet the standard and review effectiveness.
Standards and guidelines
- Each employee receives a minimum number of training hours each year.
- Competency is checked before independent work.
- Training records are updated monthly.
Required records and documentation
- Training calendar
- Attendance sheet
- Competency matrix
Related images
Document control
| Reference | HR-SOP-002 | Version | 1.0 |
|---|---|---|---|
| Department | HR & Training | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
Related SOPs
This SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.