Event Enquiry & Booking

Purpose

To respond quickly to event enquiries and secure confirmed bookings.

Scope

Covers weddings, conferences, parties and corporate events.

Responsibility

Sales Executive handles enquiries; Banquet Manager confirms availability; Sales Manager approves rates.

Detailed procedure

1. Record the enquiry with date, event type, guest count and budget.
2. Check hall availability and tentative holds.
3. Respond within two hours with the options and the next steps.
4. Arrange a site visit and a tasting if needed.
5. Confirm the booking when the advance payment is received.
6. Update the event diary and inform all departments.

Standards and guidelines

• Every enquiry receives a reply the same day.
• Tentative holds expire on a fixed date.
• The diary is updated immediately.

Required records and documentation

• Enquiry register
• Event diary
• Advance receipt

Related images

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