Purpose
To report defects in a clear format and track their repair.
Scope
Used by all departments.
Responsibility
Requester reports; Engineering completes; HOD verifies.
Detailed procedure
- Add the request number, date, time and location.
- Add the description of the problem and the urgency.
- Add the name of the person reporting and the department.
- Add the engineer’s name, action taken and the completion time.
- Add the materials used and the cost, if any.
- Add the verification signature of the requester.
Standards and guidelines
- Urgent faults are marked and attended first.
- Completed jobs are verified.
- Repeated faults are reviewed monthly.
Required records and documentation
- Request book
- Job completion record
- Monthly defect report
Related images
Document control
| Reference | ST-SOP-008 | Version | 1.0 |
|---|---|---|---|
| Department | Hotel Stationery & Formats | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
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Read SOP guideThis SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.