Purpose
To provide accurate quotations and contracts that avoid misunderstandings.
Scope
Applies to all event quotations and contracts.
Responsibility
Sales Executive prepares; Sales Manager checks; General Manager signs.
Detailed procedure
- Prepare the quotation from the approved rate card.
- List the inclusions, exclusions and payment schedule.
- State the cancellation and damage terms clearly.
- Obtain internal approval before sending.
- Sign the contract with the client and collect the advance.
- File the contract and share the key terms with operations.
Standards and guidelines
- Quotations are valid for a stated period.
- Changes are agreed in writing.
- Contracts are signed before the event.
Required records and documentation
- Quotation
- Signed contract
- Payment schedule
Related images
Document control
| Reference | EV-SOP-002 | Version | 1.0 |
|---|---|---|---|
| Department | Events & Banquets | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
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Read SOP guideThis SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.