Purpose
To settle bills correctly and learn from every event.
Scope
Applies to all events after completion.
Responsibility
Banquet Manager reviews; Accounts bills; Sales collects feedback.
Detailed procedure
- Check the final guest count and extras against the event order.
- Prepare the final bill and share it with the client.
- Collect the balance and issue receipts.
- Inspect the hall for damage and record it.
- Collect client feedback and testimonials.
- Hold a team review and record improvements.
Standards and guidelines
- Final bills are issued within 24 hours.
- Disputes are escalated to the General Manager.
- Feedback is reviewed monthly.
Required records and documentation
- Final bill
- Damage report
- Feedback form
Related images
Document control
| Reference | EV-SOP-007 | Version | 1.0 |
|---|---|---|---|
| Department | Events & Banquets | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
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Read SOP guideThis SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.