Skip to content
Hospitality, thoughtfully managed. · Start a conversation
Home / SOP Library / Hotel Stationery & Formats / Shift Handover Sheet Format
Hotel Stationery & Formats · ST-SOP-004

Shift Handover Sheet Format

A layout for passing information at shift change.

ReferenceST-SOP-004
DepartmentHotel Stationery & Formats
Version1.0
Review cycleAnnually
Shift Handover Sheet Format illustration

Purpose

To make sure important information is passed on at every shift change.

Scope

Used by all departments with shifts.

Responsibility

Outgoing and incoming leaders both sign.

Detailed procedure

  1. Add the date, shift and department at the top.
  2. Add sections for pending tasks, guest requests, VIPs and events.
  3. Add a section for equipment, keys and cash handed over.
  4. Add a section for maintenance and safety issues.
  5. Add columns for the owner and the status of each task.
  6. Add the signatures and times of both leaders.

Standards and guidelines

  • The sheet is filled before the shift ends.
  • Open items have an owner.
  • Sheets are kept in date order.

Required records and documentation

  • Handover sheets
  • Key register
  • Pending task list

Related images

Shift Handover Sheet Format key visual
Shift Handover Sheet Format: service focus
Shift Handover Sheet Format supporting visual
Supporting reference for shift handover sheet format

Document control

ReferenceST-SOP-004Version1.0
DepartmentHotel Stationery & FormatsReview cycleAnnually
Effective date Next review 
Prepared by Approved by 

Related SOPs

This SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.