Purpose
To make sure important information is passed on at every shift change.
Scope
Used by all departments with shifts.
Responsibility
Outgoing and incoming leaders both sign.
Detailed procedure
- Add the date, shift and department at the top.
- Add sections for pending tasks, guest requests, VIPs and events.
- Add a section for equipment, keys and cash handed over.
- Add a section for maintenance and safety issues.
- Add columns for the owner and the status of each task.
- Add the signatures and times of both leaders.
Standards and guidelines
- The sheet is filled before the shift ends.
- Open items have an owner.
- Sheets are kept in date order.
Required records and documentation
- Handover sheets
- Key register
- Pending task list
Related images
Document control
| Reference | ST-SOP-004 | Version | 1.0 |
|---|---|---|---|
| Department | Hotel Stationery & Formats | Review cycle | Annually |
| Effective date | Next review | ||
| Prepared by | Approved by |
Related SOPs
Hotel Stationery & Formats · ST-SOP-005
Purchase Requisition Format
A layout for requesting goods or services.
Read SOP guideHotel Stationery & Formats · ST-SOP-006
Banquet Event Order Format
A layout that carries all event details to every department.
Read SOP guideHotel Stationery & Formats · ST-SOP-007
Lost & Found Register Format
A layout for recording found property and returns.
Read SOP guideThis SOP is a template for operational planning and training. Adapt it to your property, local law and approved emergency plans.